We're looking for a Routing Intern to process new bookings, oversee and improve the routing of Byway trips and to assist the re-routing of our trips for our customers where necessary. Our detail-orientated intern will be dedicated to delivering excellent trips, identifying and fixing sub-par trips at the time of booking and fixing major changes (e.g. due to disruption). In this role, you'll play a pivotal part in ensuring and improving the efficiency of booking processes while meeting the needs of our customers. We’re looking for somebody able to efficiently book travel itineraries and recognise opportunities to increase customer satisfaction through great routing. 

The working days for this role are Wednesday to Sunday. This is a six-month internship, ideally May to October 2025, but start dates can be flexible for the right candidate.

We help holidaymakers love their journeys

We're not just another travel company – at Byway, we're pioneering 100% flight-free holidays with Journey AI, the world’s first tech for journey-based trips. We’re a certified B Corp committed to making flight-free travel mainstream. Since our inception in March 2020, we've booked 10,000 travellers onto unforgettable holidays, with 96% of five-star reviews. We’re growing 2x YoY and are regularly featured in the press, including the Guardian, BBC, and New York Times.

Your key responsibilities

• Book rail, ferry and boat tickets as well as accommodation promptly and accurately with appropriate customer-specific sleeping/seating arrangements and meal options.

• Book urgent and non-urgent tickets and accommodation for last-minute bookings departing in less than 4 weeks, producing an accurate Journey Guide for the customers’ trips.

• Sign off trip finances and risk profiles, adjusting if needed, ensuring appropriate revenues and uploading spend receipts in runtime.

• Promptly produce accurate Journey Summaries for our customers’ trips, detailing transport information including class and times as well as accommodation and room details.

• Provide feedback on problem journeys and recommendations for improved routes to our Concierge, Marketing, Product and Tech teams, contributing to increased deliverability, margin and customer satisfaction (NPS) over time.

• Providing input on booking and ticketing processes to improve efficiency.

What we’re looking for

• Experience, in a professional or personal setting, booking travel arrangements including accommodation and overland transport.

• Good knowledge of European rail infrastructure and a strong general understanding of Byway regions.

• The ability to work quickly under time constraints without making mistakes.

• Excellent verbal and written communication skills.

• High data literacy with strong analytical and problem-solving skills

• Fiscal responsibility: the ability to make data-driven decisions and balance customer enjoyment, trip fragility and disruption risk with revenue/margin.

• Familiarity working with technology and databases.

What would be great (but isn’t required)

• Experience working in the travel sector, especially in areas like sustainability or flight-free travel, would be a plus.

• Fluency/proficiency in French, Italian, Spanish and/or German

What we offer

• £27,500 p.a. - London salary, but work from anywhere

• Remote-first, flexible working:

  • 20 days wherever: work when you like and where you like for most of the month - we’ll fund a day a week in a coworking space

  • 2 days together: join our team in the London office two days each month (a couple of exceptions per year is fine!)

• One cost-price Byway holiday per year and agency rates with Eurostar for you and your family/friends

• An annual autumn Away Afternoon 

How to apply

Please apply here with your CV and a short covering letter. We're more interested in your covering letter than your CV.

We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

The process

If we like your application, we'll schedule a 15-minute call for you and one of our Routing Executives. After that, there's a short take-home scenario followed by a 30-minute follow-up call with Izzy, our Routing Team Lead. Lastly, there would then be a 1-hour values based interview with Izzy and a senior Travel Experience leader.

We offer flexible scheduling for our multi-stage interview process and are open to adjustments based on candidate needs.

Applications close

12pm on 31st March 2025